AI Agents for Breweries, Wineries, and Distilleries | Match-AI

Craft breweries, wineries, and distilleries operate in two worlds: B2B (hospitality, liquor stores, wholesale) and B2C (webshop, tastings, subscriptions). Both channels require specific communication and follow-up. AI agents automate order and customer communication flows so the production people can keep their focus on the craft.

B2B Order Management and Hospitality Clients

An AI agent manages the B2B order process: hospitality clients place orders via WhatsApp, email, or an order portal and immediately receive a confirmation with expected delivery date. The system monitors order history per client and automatically sends an order reminder when a client is 'overdue' based on their average ordering frequency. Seasonal products (summer beer, Christmas edition, harvest date wines) are proactively announced to regular hospitality clients with a pre-order option.

• Order confirmation: immediately via WhatsApp or email with delivery date
• Order reminder: proactively send when client is 'overdue' based on order pattern
• Seasonal announcement: new product with pre-order option
• Invoice sending: automatically upon delivery + payment reminder if unpaid

Direct Consumer Sales and Subscriptions

Direct consumer sales (webshop, tastings, subscription boxes) offer higher margins than B2B. An AI agent manages B2C communication: after a tasting the visitor receives a follow-up with the products they tasted and a direct purchase link. Subscription holders monthly automatically receive an accompanying letter with their delivered box with background information about the chosen products, the production processes, and stories behind the ingredients.

• Post-tasting follow-up: tasted products with purchase link
• Subscription accompaniment: monthly story letter with the box
• Birthday deal: special offer on customer's birthday
• Reactivation: proactively approach dormant webshop customers

Event Communication and Brand Experience

Tastings, open brewery days, and festivals are important revenue and brand experience channels. An AI agent manages event communication: registrants receive practical information before the event (parking, schedule, what to bring), after the event a thank you email with an exclusive offer for participants, and an invitation to share or review the experience.

Match-AI implements AI agents for craft breweries, craft wineries, distilleries, cider makers, and beverage producers that want to professionalize their B2B and B2C customer relationships and increase revenue per customer.