Dental laboratories work on behalf of dentists and dental prosthetists: crowns, bridges, dentures, and aligners must be produced within tight deadlines. Communication between the laboratory and the practice is crucial — a missed measurement or late delivery has direct consequences for the patient. AI agents streamline the order flow and communication.
Automated Order Processing and Order Confirmation
An AI agent immediately processes incoming assignments from dental practices: type of work (crown, bridge, denture, veneer, aligner), material, color code, patient data, and desired delivery date. The system checks production capacity and confirms the assignment with a realistic delivery date. For orders that exceed capacity, alternative planning options are proactively offered.
- Order intake: record type of work, material, color code and delivery date
- Capacity check: verify production capacity for realistic delivery date
- Order confirmation: send confirmation to dentist with expected delivery date
- Priority orders: recognize and prioritize urgent assignments in production plan
Quality Control and Delivery Registration
Every delivery from a dental laboratory must meet quality standards. An AI agent manages the quality control checklist per product type: dimensions, occlusion, color match, fit, and finish. After approval, the delivery is registered and the dentist is informed about shipping with tracking details. Complaints and returns are systematically registered for quality improvement.
- Quality checklist: go through specific checkpoints per product type
- Delivery registration: record every delivery with batch and patient data
- Shipping notification: inform dentist upon shipping with tracking details
- Complaint registration: analyze returns for process refinement
Invoicing and Client Management
After delivery, invoicing follows. An AI agent automatically generates the invoice based on order data, checks that all deliveries are invoiced, and sends reminders for outstanding payments. Dental practices that regularly place assignments can view their order status and invoice history via a client portal.
Match-AI implements AI agents for dental laboratories, dental prosthetic practices, and orthodontic laboratories that want to digitalize their order process and improve client satisfaction.
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