Facility service providers, building managers, and property services companies operate in a sector where work order automation, supplier management, SLA monitoring, preventive maintenance, fault handling, and client satisfaction must be simultaneously optimized. AI agents automate the work order, supplier management, and SLA monitoring flows.
Work Order Automation and Fault Handling
An AI agent manages the work order flow: faults and maintenance notifications are automatically received via the client portal, telephone, or email and converted into work orders. Work orders are automatically prioritized and assigned to the right technician or supplier. Status updates are automatically communicated.
- Notification: automatically received and converted to work order
- Priority: automatically determined on urgency and SLA
- Assignment: automatically to technician/supplier
- Status: automatically communicated to client
Supplier Management and Procurement Optimization
Supplier management and procurement optimization are essential for facility service providers for margin optimization and service reliability. An AI agent manages the supplier flow: supplier files are automatically maintained on certifications, safety certificates, and insurances. Quotes for larger works are automatically requested from multiple suppliers.
- Supplier file: automatically maintained on certification
- Safety/insurance: automatically monitored on expiry date
- Quote: automatically requested from 3 suppliers
- Performance: automatically assessed after work completion
Match-AI implements AI agents for facility service providers (IFM, TFM), building managers, property managers, cleaning organizations with facility service, maintenance companies, and combined property services companies that want to automate their work order automation, supplier management, and SLA monitoring.
