Insurance brokers and insurance intermediaries manage large client portfolios with hundreds or thousands of policies. Each policy has a renewal date, a potential claim, and an advisory need. The combination of high volumes and individual client needs makes manual portfolio management time-intensive. AI agents automate recurring communication flows so advisors have more time for complex advisory conversations.
Renewal Automation and Client Retention
An AI agent manages the renewal flow: 60 days before the renewal date the client automatically receives an overview of their current policies with the question whether their situation has changed (new car, renovation, family expansion). Based on the response the system automatically generates a trigger for an advisory conversation or automatically renews the policy if no changes are reported. The system also monitors which clients are not renewing and activates a retention flow.
- Renewal check: automatically 60 days before expiry date
- Situation change: detection and advisory conversation trigger
- Automatic renewal: when no changes
- Retention flow: upon cancellation or non-renewal
Claims Flow and Claims Processing Guidance
Claims are emotionally charged moments for clients. An AI agent guides the claims flow: when an incoming claim arrives (via website, WhatsApp, or phone) the system automatically sends a confirmation with the steps to follow, required documents, and expected processing time. The system monitors the progress of claims processing at the insurer and proactively sends updates to the client.
- Claims confirmation: immediately with steps and documents
- Progress updates: proactively when insurer status changes
- Document check: automatic completeness check
- Payment confirmation: when insurer settles
Mortgage Advice and Interest Rate Revision
Mortgage advisors guide clients through interest rate revisions and refinancing opportunities. An AI agent manages the interest rate revision flow: 6 months before the revision date the client automatically receives an overview of current interest rate options and an invitation for an advisory conversation. The system also monitors the interest rate market and automatically sends an alert to clients with a variable rate when significant rate movements occur.
Match-AI implements AI agents for insurance brokers, independent financial advisors, mortgage advisors, insurance intermediaries, financial planners, and combined financial-advice-and-insurance offices that want to automate their renewal processes and client retention.
Written by
Ruben Hartog
Mede-eigenaar
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