Dental practices and orthodontic practices struggle with two persistent challenges that directly impact revenue: no-shows (patients who don't show up without cancelling) and low acceptance rates on treatment plan presentations. An empty chair costs a dental practice an average of €180-240 per hour. AI agents automate reminder and communication flows to maximize chair occupancy and increase treatment plan acceptance.
Appointment Reminders and No-Show Reduction
An AI agent manages the appointment reminder flow: 48 hours before the appointment the patient automatically receives a reminder via SMS or WhatsApp with the option to confirm, reschedule, or cancel. When a cancellation occurs the system immediately activates the waitlist: patients on the waitlist for the same type of treatment automatically receive an offer for the freed-up time slot. If there is no response to the reminder the patient receives one final reminder 24 hours before the appointment.
- Reminder 48h: confirm/reschedule/cancel via SMS/WhatsApp
- Waitlist activation: immediately upon cancellation
- Last-minute reminder: 24h before appointment when no response
- No-show registration: automatically with follow-up flow
Periodic Prevention Recall and Dental Hygiene
Periodic check-ups and dental hygiene treatments are the foundation of a healthy patient portfolio. An AI agent manages the recall flow: six months after the last check-up the patient automatically receives an invitation for a periodic check-up. Patients who don't respond receive a second invitation after 3 weeks. The system monitors recall response and generates a monthly overview of patients who haven't visited for more than 12 months.
- Recall invitation: automatically 6 months after last check-up
- Second invitation: when no response after 3 weeks
- Overdue overview: monthly patients >12 months no visit
- Dental hygiene reminder: after treatment with home care instructions
Orthodontic Treatment Guidance
Orthodontic treatments last 18-36 months and require regular check-up visits and patient cooperation. An AI agent guides the treatment: patients automatically receive reminders for check-up visits, instruction videos after activations, and motivational messages during long-term treatments.
Match-AI implements AI agents for general dental practices, dental hygienist practices, orthodontic practices, implantology centers, periodontists, and combined dental clinics that want to automate their appointment management and treatment plan communication.
