General practices and health centers are under great pressure due to growing GP shortages, increasing aging, and rising healthcare demand. AI agents automate the triage, planning, and communication flows.
Triage and Complaint Assessment
An AI agent manages the triage flow: patients report their complaint via an online portal or chatbot available 24/7. The system automatically asks structured triage questions and classifies urgency: emergency, regular, plannable, or self-care advice.
- Online triage: automatically 24/7 via portal or chatbot
- Urgency classification: automatically conforming to triage protocol
- Emergency detection: automatically with direct routing
- Self-care advice: automatically for low-urgency complaints
Appointment Scheduling and Calendar Optimization
Appointment scheduling and calendar optimization are operationally critical for GP practices. An AI agent manages the planning flow: patients can schedule appointments 24/7 online based on the triage urgency classification. The system automatically determines consultation duration and the right healthcare provider.
- Online scheduling: automatically 24/7 per urgency and type
- Consultation duration: automatically determined by complaint and type
- Healthcare provider: automatically selected by competence
- Reminder: automatically 24h before appointment
Patient Communication and Administration
Patient communication and administration represent a large time burden for GP practices. An AI agent supports the communication flow: after each consultation the system automatically generates a structured consultation note in SOAP format based on spoken text. Referral letters are automatically generated based on diagnosis and referral institution.
Match-AI implements AI agents for GP practices (solo and group practices), health centers, primary healthcare centers, practice nurses, midwifery practices, and combined primary care groups that want to automate their triage, appointment scheduling, and chronic care monitoring.
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