Kitchens, bathrooms, and tile projects are major purchases with a long decision cycle. Clients visit multiple showrooms, compare quotes, and take weeks to months to decide. After ordering there is complex installation coordination: multiple tradespeople (plumber, electrician, tiler, kitchen installer), long delivery times, and strict scheduling sequence. AI agents automate client communication throughout the entire process.
Showroom Follow-Up and Quote Management
An AI agent manages showroom follow-up: after a showroom visit the client automatically receives a thank-you message within 24 hours with a summary of the conversation, discussed models, and agreed next step. If a quote was promised the system sends a reminder to the sales staff when the promised quote deadline is at risk. After receiving the quote the system monitors the decision period and automatically sends a friendly follow-up after 1 week.
- Post-showroom visit thank-you: automatically within 24 hours
- Quote deadline monitoring: alert when deadline is at risk
- Quote follow-up: after 1 week without response
- Competitor comparison support: assistance when client requests second opinion
Delivery Time Management and Production Planning
Kitchens and bathrooms have long production and delivery times (8–16 weeks). An AI agent manages delivery time communication: every 3 weeks the client receives a status update on production and delivery expectation. When the delivery date changes the client immediately receives a message with explanation and impact on the installation date. The system monitors dependencies between deliveries and installation appointments and automatically warns of scheduling conflicts.
- Three-weekly production update: automatically during production period
- Delivery day confirmation: 1 week before delivery
- Scheduling conflict alert: automatically when delivery date shifts
- Tile calculation check: reminder when ordering additional tiles
Aftercare Communication and Warranty Management
After handover of a kitchen or bathroom there is always an aftercare period: minor complaints, warranty issues, usage instructions. An AI agent manages aftercare communication: 2 weeks after handover the system automatically sends a check-in message requesting feedback. For a warranty complaint the system provides structured registration and automatic follow-up toward the tradesperson or supplier.
Match-AI implements AI agents for kitchen specialists, bathroom showrooms, tile companies, sanitary suppliers, and home furnishing stores with an installation service that want to automate their client communication and project coordination.
