Municipal social services are under pressure: growing caseloads, complex regulations, and high administrative burdens for case managers. Citizens who are entitled to support wait too long for a decision while case managers drown in routine tasks. AI agents automate administrative flows so case managers spend more time on the actual guidance work.
Application Processing and Document Management
An AI agent manages the application flow: citizens digitally submit a benefit application, the system checks the completeness of the application and attachments (identity document, bank statements, rental contract), automatically sends a follow-up request for missing documents, and monitors the statutory decision deadline (8 weeks). Case managers receive a structured file summary for the intake interview.
- Digital application: completeness check and follow-up automatically
- Deadline monitoring: monitor statutory 8-week decision deadline
- File preparation: structured summary for case manager
- Document archiving: ordered storage of all documents per client
Benefit Management and Periodic Legitimacy Checks
Legitimacy investigations are mandatory but labor-intensive. An AI agent automates the periodic checks: clients automatically receive a request to confirm or supply current information (partner income, living situation, job search activities). The system analyzes the answers for inconsistencies and signals cases requiring further investigation. Legitimate files are automatically continued without manual processing.
- Periodic legitimacy request: automatically send and process
- Inconsistency detection: signal deviations for further investigation
- Automatic continuation: legitimate files without manual action
- Fraud signaling: recognize patterns requiring further investigation
Citizen Communication and Complaint Reduction
Citizens often complain about poor communication about the status of their application. An AI agent manages status communication: citizens can track the status of their application via a portal, automatically receive updates at status changes, and a timely announcement of decisions. Simple questions (when will my money be deposited, what are the rules for supplementary earnings) are automatically answered via a digital assistant.
Match-AI implements AI agents for municipal social services, Participation Act implementation services, employment centers, and regional social services that want to modernize their case management and improve re-integration results.
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