Wholesalers in building materials, hardware, tools, and industrial supplies operate in a sector where order management, inventory management, customer service, supplier management, and pricing management must be simultaneously optimized. AI agents automate the order management, inventory management, and customer service flows.
Order Management and Order Processing
An AI agent manages the order processing flow: incoming orders (phone, email, EDI, webshop) are automatically processed. Availability is automatically checked. Delivery times are automatically communicated. Backorders are automatically created and clients informed.
- Order: automatically processed from every channel
- Availability: automatically checked on order receipt
- Delivery time: automatically communicated per client
- Backorder: automatically created and client informed
Customer Service and Order Follow-up
Customer service and order follow-up are essential for wholesalers for client loyalty. An AI agent manages the customer service flow: clients can query order status 24/7 via webshop, email, or phone. Delays are proactively communicated. Complaints are automatically registered and prioritized.
- Order status: automatically available via every channel
- Delay: proactively communicated to client
- Complaint: automatically registered and prioritized
- Inactive client: automatically re-engagement triggered
Match-AI implements AI agents for building materials wholesalers, hardware wholesalers, tools wholesalers, industrial supplies wholesalers, sanitary wholesalers, electrotechnical wholesalers, and combined technical wholesalers that want to automate their order management, inventory management, and customer service.
