Car dealerships, garages, MOT stations, and leasing companies operate in a sector where workshop capacity must be optimally utilized, clients must be proactively communicated about maintenance and repairs, and vehicle status updates are essential for client satisfaction. AI agents automate the appointment management, workshop planning, and client communication flows.
Appointment Management and Workshop Planning
An AI agent manages the appointment flow: clients plan their own online appointments via a 24/7 portal. The system automatically checks workshop capacity and schedules the appointment with the right mechanic. Reminders are automatically sent 48h and 24h in advance.
- Online appointment: automatically 24/7 via portal
- Capacity: automatically checked at booking
- Reminder: automatically 48h and 24h in advance
- No-show: automatically signaled and freed slot offered
Vehicle Status Updates and Repair Communication
Vehicle status updates and repair communication are decisive for garages for client satisfaction. An AI agent manages the status flow: clients automatically receive an update when the mechanic starts on their vehicle, when there are findings, and when the vehicle is ready.
- Repair start: automatically notified to client
- Findings: automatically communicated with photo attachment
- Additional work: automatically offered for approval
- Ready notification: automatically with pickup instructions
Lease Management and Fleet Administration
Lease management and fleet administration are essential for leasing companies and car dealerships with fleet packages for efficiency. An AI agent manages the fleet flow: maintenance planning for the entire fleet is automatically generated and communicated.
Match-AI implements AI agents for car dealerships (brand dealer, multi-brand), garages (general, specialist), MOT stations, leasing companies, tire change businesses, and combined automotive businesses that want to automate their appointment management, workshop planning, and client communication.
