AI Agents for Security Companies, Guarding, and Object Security: Schedule Planning, Incident Management, and Client Portal

Security companies and guarding services deliver a 24/7 service where the right employee with the right training, certification, and permit must be present at the right location and time. AI agents automate the schedule, incident, and reporting flows.

Schedule Planning and Staffing Optimization

An AI agent manages the scheduling system: schedules are automatically generated accounting for required qualifications per post, collective labor agreement obligations, employee availability, and contractual obligations per client object.

• Schedule: automatically generated per post and qualification
• CLA compliance: automatically checked per scheduling proposal
• Substitution: automatically arranged upon sickness or no-show
• Staffing report: automatically per client and period

Incident Management and Reporting

Incident management and reporting are both operationally and legally critical for security companies. An AI agent manages the incident flow: security employees register incidents via a mobile app. The system automatically classifies the incident and automatically sends a notification to the control room, client, and responsible manager.

• Incident registration: automatically via mobile app
• Classification: automatically by severity and type
• Control room connection: automatically for urgent incidents
• Report: automatically generated for client and archive

Client Portal and SLA Monitoring

The client portal and SLA monitoring are essential for security companies for client satisfaction and contract retention. An AI agent manages the client portal flow: clients have 24/7 real-time insight into location staffing, incident history, and SLA performance. SLA deviations are automatically signaled and reported.

Match-AI implements AI agents for security companies (object and personal protection), guarding services, private alarm centers, event security providers, retail detective services, integrity investigation agencies, and combined facility security services that want to automate their schedule planning, certification management, and incident reporting.