Handling customer questions
Recurring questions are answered with your information; unclear questions are handed back.
AI employee
An AI employee does the preparatory work, your team makes the decisions.
A digital employee that reads along, asks questions, prepares work and follows up until it is done. Not to replace people, but to remove the work that gets left lying between other tasks.
SMEs looking for capacity
FIRST PILOT
Give your AI employee one task with a clear finish: answering customer questions, completing requests or following up outstanding items.
The question is not whether an AI employee replaces a person, but which work you give it first.
Works within your existing systems
Human approval per action
No recruitment or onboarding track
Match-AI
One place where your systems, your team and your AI colleagues come together.
Connect
Your systems talk to each other: email, calendar, CRM and accounting. You replace nothing.
Automate
Recurring work runs by itself. You approve the important steps.
Collaborate
Your team and your AI colleagues work in the same files, with one shared memory.
TASKS YOU HAND OVER
Where you hand over work right away
Concrete tasks that return every week and are quick to measure.
Following up until it is done
Outstanding items stay visible until someone has handled them, instead of disappearing into a mailbox.
Requesting missing information
The AI employee specifically asks customers, suppliers or colleagues for what is missing.
Checking documents and files
Per file it becomes visible what is complete and what is still missing.
Administrative preparation
Invoices, receipts and entries are read and prepared for review.
Reporting and signals
What deviates or is left lying is flagged before it becomes a problem.
WHY MATCH-AI
No more work stuck between your tools.
A request in your email, an appointment in WhatsApp, a figure in Excel: someone retypes it or asks about it. In Match-AI nobody has to.
Match-AI
Outlook
Anne-Marit
Exact
HubSpot
Agenda
Tijn
Excel
WhatsApp
Cyrill
Karel
Frits
Henk4-WEEK APPROACH
We do not build everything at once. We take one recurring workflow live.
- 01
Choose the process
Together we choose the first process: recurring, well scoped and easy to measure.
- 02
Connect your systems
Email, forms, CRM, Drive and your existing documents are connected.
- 03
Automate the steps
Together we set the rules: what runs by itself and when it goes to a human.
- 04
Collaborate, with control
You stay in control: sensitive steps ask for your approval first.
The difference between an AI employee and a chatbot
A chatbot waits for a question. An AI employee has a task and finishes it.
A chatbot reacts, an AI employee acts
A chatbot answers what you type. An AI employee reads along in processes, asks questions itself, prepares work and follows up until it is done.
A chatbot forgets, an AI employee remembers
Work that gets left lying is exactly where an AI employee makes the difference: outstanding items stay visible until they are handled.
Limits are explicit
Per action it is recorded what the AI employee may do itself and what a human approves. Without those agreements, AI does not get used in practice.
Frequently asked questions
Quick answers to the main questions.
What is an AI employee?+
An AI employee, also called a digital employee, is an AI application that independently prepares and carries out recurring work within agreed limits: reading along, collecting data, asking questions, preparing work and following up until it is done.
Does an AI employee replace staff?+
No. It removes the preparatory and follow-up work that currently happens between other tasks. Decisions, exceptions and substantive customer contact stay with your team.
What does an AI employee cost?+
You start with a 4-week onboarding period at a rate we agree with you in advance, in which we onboard it together with you. Afterwards you decide whether to extend the trial. That is a different calculation from a vacancy: no recruitment, no months of onboarding and no attrition.
How do I know what it does?+
Every step is recorded in a log. You see what the AI employee read, proposed and carried out, and what is awaiting approval.
Can it work together with my team?+
Yes, that is the starting point. Work is prepared in the systems and channels your team already uses, so nobody has to learn a new dashboard.
Is a digital employee the same as an AI employee?+
In practice, yes. Digital employee, AI employee and AI colleague are used interchangeably for the same idea: an AI application that takes over a recurring set of tasks within agreed limits.
Peter van de Groep
Commercial contact at Match-AI
YOUR CONTACT
Which workflow costs your team too much time every week?
Book an intake. Together we choose the first process and make clear what it delivers for you.