Process return questions
Collect reason, order number, conditions, and next step.
AI colleague for e-commerce
Less support pressure without a dumb chatbot.
An AI colleague that handles returns, order questions, and product advice neatly, with clear escalation to your team.
Webshops and e-commerce
FIRST PILOT
Return question to correct handling.
Fewer tickets
Faster return handling
Better product information
Match-AI
One place where your systems, your team and your AI colleagues come together.
Connect
Your systems talk to each other: email, calendar, CRM and accounting. You replace nothing.
Automate
Recurring work runs by itself. You approve the important steps.
Collaborate
Your team and your AI colleagues work in the same files, with one shared memory.
TASKS YOU HAND OVER
Where you hand over work right away
Concrete tasks that return every week and are quick to measure.
Answer order status questions
Answer status questions based on order and shipping information.
Give product advice
Help customers choose based on situation, preference, and stock.
Analyze reviews
Pull recurring complaints and opportunities from reviews.
Turn complaints into improvement actions
Structure complaints by cause, impact, and action.
Enrich product copy
Turn specifications, benefits, and FAQs into better product copy.
WHY MATCH-AI
No more work stuck between your tools.
A request in your email, an appointment in WhatsApp, a figure in Excel: someone retypes it or asks about it. In Match-AI nobody has to.
Match-AI
Outlook
Anne-Marit
Exact
HubSpot
Agenda
Tijn
Excel
WhatsApp
Cyrill
Karel
Frits
Henk4-WEEK APPROACH
We do not build everything at once. We take one recurring workflow live.
- 01
Choose the process
Together we choose the first process: recurring, well scoped and easy to measure.
- 02
Connect your systems
Email, forms, CRM, Drive and your existing documents are connected.
- 03
Automate the steps
Together we set the rules: what runs by itself and when it goes to a human.
- 04
Collaborate, with control
You stay in control: sensitive steps ask for your approval first.
Frequently asked questions
Quick answers to the main questions.
Can it work in our shop system?+
Often yes via API, export, or helpdesk integration. We start with the safest connection.
Does this prevent frustrating chatbot experiences?+
Yes, because we build in clear boundaries and escalation.
Peter van de Groep
Commercial contact at Match-AI
YOUR CONTACT
Which workflow costs your team too much time every week?
Book an intake. Together we choose the first process and make clear what it delivers for you.