Everything you want to know about your AI colleague.

An AI colleague is a digital colleague with a role of its own, such as sales, finance or planning. It works in your systems (email, CRM, accounting, calendar), actually carries out tasks and works together with you, your colleagues and the other AI colleagues. Unlike a standalone chatbot, it knows your business and remembers what's going on.

Both. You get the workspace with your AI colleagues, and a team of real people. We map out your processes, set up your AI colleagues for your business, connect your systems and remain your go-to contact.

Write it the way you would ask a colleague: what you want, for whom, and what the result should be. For example: “Draft a quote for the Jansen family for a hybrid heat pump, around € 6,450, and save it in Files.” Add files or examples if that helps.

No. Cyrill divides the work. If you do want a specific colleague, type @ and choose a name, like @Frits for invoices.

Task cards appear in the chat with the steps Handed over (“Overgedragen”), In progress (“Bezig”) and Done (“Klaar”). The team bar on the right shows with a ring who is busy. Cyrill posts a summary in the chat as soon as everything is done. You’ll find an overview of all work in Team live and on the Task board (“Takenbord”).

Yes. While an AI colleague is working, you can cancel the turn with the stop button in the message field. The work then stops and you see “Cancelled” (“Geannuleerd”). Tasks that are already on the task board with another colleague are managed via that task card.

Your AI colleague does what you or your team ask, also when it carries that out itself in your systems. Everything it does can be traced: in the chat (click Processed, “Verwerkt”), on the task board and in the audit trail for admins. Want to check first? Ask for a draft, for example “prepare the email but don’t send it yet”. Before publishing a website, it always asks for confirmation first.

Yes. Your AI colleagues have their own mailbox and can read and send emails. They can also build web pages and show them as a preview first. A page only goes live after your approval.

Yes. Use the microphone to dictate your message. With the Voice chat button (“Spraakgesprek”) you talk to your AI colleague and it talks back. If you talk over it, it stops and listens.

Yes. Your AI colleagues share one memory for your organisation. What one of them is told, the others know too. If a technician mentions in the app that there was extra work, the admin team knows about it when invoicing.

A channel is shared: your colleagues and the AI colleagues in the channel see everything and work together. A chat is yours alone, handy for quick questions or personal tasks.

An admin or owner invites colleagues via Team → Invite (“Team → Uitnodigen”). Your colleague receives an invitation and sets up their own password and authenticator code.

Yes. You export a channel via Markdown or PDF/HTML in the channel bar. You export a chat via Settings → Chat (“Instellingen → Gesprek”) as a transcript, JSON or HTML.

No. Threads under a message are for discussion between colleagues. If you want to ask the AI something, post a regular message in the channel.

Through our integrations, your AI colleagues work with more than 1,500 systems. Think of Outlook and Gmail, Exact, HubSpot, Google Calendar, Excel, SharePoint, WordPress and Telegram. We agree with you which integrations your workspace gets.

We do that together with you. Admins can also add keys and login details themselves via the key icon. For that, we ask you to have signed in recently with your authenticator code.

Yes, if that has been set up for your workspace. You link Telegram with a code we give you. It works in a private chat with the bot.

Your workspace and your data are stored on servers in Germany, within the EU. Every organisation has its own, isolated environment. Which other parties we use, for example for the AI models, is set out in our data processing agreement.

Your AI colleagues work in your business systems. With a second step when logging in, only you can get into your account, even if someone knew your password. It is mandatory for everyone.

Yes, every night, with retention periods of 14 days, 8 weeks and 12 months. That way we can restore your workspace if something goes wrong.

Yes. You can request an export of your data and have your data deleted. Deleted data then also disappears from the backups once the retention period expires. An owner can set per organisation how long chats are kept.

Everyone in a channel sees the conversations and task cards. Owners and admins can also see usage and the audit trail: a log of what people and AI colleagues have done.

On the login screen, click Forgot password? (“Wachtwoord vergeten?”). You’ll receive an email to set a new password.

Contact your admin or us. We reset your authenticator so you can set it up on your new phone. Also revoke your old phone under Settings → Mobile app (“Instellingen → Mobiele app”).

After logging in, you choose the organisation you want to work in. You can switch later without logging in again.

Not yet. In the workspace you see new messages and mentions under the bell. Want a notification on your phone? Use the Match-AI app.